Hours of Operation
Our customer Service Center is Available Monday through Friday 9:00AM to 5:00PM Central Standard Time. Saturday 10:00AM to 2:00PM Central Standard Time.
To check on the status of your order, please email us at info@LadyLibertyFlag.com or call us toll free 1-877-FLAGS 55 (1-877-352-4755) or Austin, TX local at 512-288-2255.
Emails are answered within 24 hours of receipt.
Sales tax will be charged on all orders and shipments within Texas. Texas sales tax is 8.25%. Shipping is a taxable item. If your business is Tax Exempt, a Tax Exempt form must be supplied at the time of your order. Some additional states may be subject to sales and shipping tax.
Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. Once a mail order is received and processed it cannot be canceled or changed for any reason. If a delivery attempt is made and a package is refused, you will be charged a penalty that may include, but is not limited to additional shipping charges. If a deliverable address cannot be obtained, then a 10% restock will apply.
We are committed to an accurate, pleasant shopping experience. Please proofread your order carefully. Once an order has been placed, it cannot be modified or cancelled once it has been processed. If an online order is placed and needs to be modified or cancelled, please call us immediately at 1-877-FLAGS 55 (1-877- 352-4755) or for Austin local 512-288-2255.
Undeliverable & Refused Packages
Lady Liberty Flag and Flag Pole is not responsible for undeliverable or refused packages. You will be charged for all shipping and restocking fees accrued.
Refund & Return Policy
Please contact us for pricing and availability.
We accept purchase orders from state, local and federal government, schools and other institutions on a per case basis. The minimum order is $100.00.
You may fax PO's to 512-892-2198, email PO's to info@LadyLibertyFlag.com or mail to:
Lady Liberty Flag & Flagpole
6001 West William Cannon, STE 300
Austin, TX 78749
PURCHASE ORDERS ARE NOT ACCEPTED FOR CUSTOM PRODUCTS.
Please be advised that there may be some information on our web site or in our product fliers that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. Lady Liberty Flag and Flagpole reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including orders previously submitted.
Actual flag colors may differ slightly from those pictured on our site. These discrepancies are out of our control, due to differing dye lots and color settings on monitors, and Lady Liberty Flag and Flagpole will not be held responsible for color variation.
Order Processing and Delivery
Most orders usually ship by the end of the next business day. Deadline for orders requiring UPS Next Day, 2nd Day or 3 Day Select delivery is 12:00 PM Central Standard Time for items in stock. Orders placed after 12:00 PM Central Standard Time will ship next business day for items in stock. UPS Next Day, 2nd Day or 3 Day Select orders placed on Friday after 12:00 PM Central Standard Time will ship the following Monday.
We ship to all US States, US Territories and Canada.