Home PageTerms & privacy policy

Terms & Privacy Policy

How soon after purchase will I get my products?

Most orders usually ship by the end of the next business day. Deadline for orders requiring UPS Next Day, 2nd Day or 3 Day Select delivery is 12:00 PM Central Standard Time for items in stock. Orders placed after 12:00 PM Central Standard Time will ship next business day for items in stock. UPS Next Day, 2nd Day or 3 Day Select orders placed on Friday after 12:00 PM Central Standard Time will ship the following Monday.

We ship to all US States, US Territories and Canada.

Do you accept purchase orders

We accept purchase orders from state, local and federal government, schools and other institutions on a per case basis. The minimum order is $100.00.

You may fax PO's to 512-892-2198, email PO's to [email protected] or mail to:

Lady Liberty Flag & Flagpole
6001 West William Cannon, STE 300
Austin, TX 78749

What is your refund and return policy?


Please allow 7 to 10 business days for your return to be processed. To help us process your return in a timely fashion, please include the packing slip or copy of your invoice with your returned items.
We reserve the right to charge a 10% re-stocking fee on all returned orders. Shipping fees are non-refundable.

FLAGS: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees. State and International flags with added pole hem and/or fringe are NON-REFUNDABLE

FLAG CASES: Return unused item(s) within 14 days of receipt for full refund LESS
shipping/handling fees and 10% restock fee.


FLAGPOLES: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees. There is a 10% restock fee for all flagpoles. Please contact us if you need to return a large one piece flagpole, as these ship directly to the flagpole factory. You will be responsible for freight charges on all returned flagpoles. There is also a 10% restock fee on commercial grade and a 15% restock fee on commercial one piece flag poles. Please inspect your order upon receipt to ensure accuracy and integrity of your order. Please contact us immediately to report missing or damaged goods.

DEFECTS: Defective items must be reported within 14 days of receipt. Lady Liberty Flag & Flagpole will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Lady Liberty Flag & Flagpole will not be liable for defective items NOT reported within the 14 day policy.

CUSTOM ORDERS: Custom orders are non-refundable/non-returnable.

SPECIAL ORDERS: Special orders are non-refundable/non-returnable, including custom items, embroidered, headers, fly end corners, engraving plates, flags with added pole hem and/or fringe and any international or state flags over 5ft x 8ft. Larger flags are not a stock item, they are made to order. Lady Liberty Flag and Flagpole will not be liable or held responsible for misspelled orders placed online. Please verify the accuracy of your order before purchase.

STICK FLAGS: Military, Historical, State & International Stick flags are non-returnable/non-refundable.
Stick Flags are not suitable for young children.

Please ship all items eligible for return to:
Lady Liberty Flag & Flagpole
6001 West William Cannon, STE 300
Austin, TX 78749

How can I cancel or change an order already placed?

Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. Once a mail order is received and processed it cannot be canceled or changed for any reason. If a delivery attempt is made and a package is refused, you will be charged a penalty that may include, but is not limited to additional shipping charges. If a deliverable address cannot be obtained, then a 10% restock will apply.

About Sales Tax

Sales tax will be charged on all orders and shipments within Texas. Texas sales tax is 8.25%. Shipping is a taxable item. If your business is Tax Exempt, a Tax Exempt form must be supplied at the time of your order. Some additional states may be subject to sales and shipping

Still have questions?

feel free to call us toll free


This Privacy Statement was last updated April 19, 2016.

This Privacy Statement details Lady Liberty’s policies with respect to the handling of personally identifiable information (“Personal Information”) submitted to or otherwise collected by Lady Liberty’s website(s), mobile application(s), and/or in the course of providing its payment processing. Lady Liberty will use and disclose Personal Information in accordance with the terms of this Privacy Statement.

Personal Information we collect:

Personal Information is information which can be used to identify an individual. We collect Personal Information any time the Services are used. The Personal Information collected includes information provided to us directly by individuals and that is provided to us by merchants or financial institutions. The collection of Personal Information described herein is necessary for use of the Services. This information includes but is not limited to:

Consumer Name
Contact information (such as email address, phone number, and mailing address)
Order and payment information
We collect other information, such as:

IP address and information about the device used to access the Services
How and which Services are used
Information provided to us through means such as social media or when you contact us through our website.
We also collect or compile other information about you (such as enrollment numbers or demographic group information) which does not identify you. We may use or share any other information with third parties for any lawful purpose.

Use of Cookies

Lady Liberty and its third party service providers use certain tools to collect information about users browsing our website. These tools use cookies which are small text files that are stored on a user’s computer hard drive. The cookies are used, among other things, to improve website performance, to provide customized viewing options, to compile statistical reports on website activity, for fraud reduction or for security purposes. We also use cookies to recognize customers or a previous visitor of our website, or to pre-populate website forms. Such information may be disclosed to third parties to provide any of the activities mentioned above on behalf of Lady Liberty.

To find out more about cookies, including browser-specific instructions on how to restrict or block cookies, go tohttp://www.allaboutcookies.org. Remember, though, without cookies, users may not be able to take full advantage of all of our website features.

We may also use locally stored objects (sometimes referred to as “Flash cookies”) for security and fraud detection purposes. Flash cookies are not managed through web browser settings. Please visit Adobe’s Flash Player Help website for help with managing Flash cookies.

How we use Personal Information

Usage and disclosure of Personal Information varies based on a party’s relationship with Lady Liberty. Lady Liberty primarily uses this information to provide the Services and related features and to

Facilitate the processing of payment transactions
Respond to requests and inquiries
Provide support services
Send administrative information, such as changes to our terms, conditions, and policies
Administer promotions or contests
Facilitate social sharing functionality
Analyze and monitor Services usage and to make improvements
Help secure the Services, prevent fraud and enforce our policies
Help personalize our Services
Compile information for use on an aggregated and de-identified basis
Conduct data analysis and research, audits, develop new products, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities
Perform other activities with consent
How we share Personal Information

We will only share Personal Information as described in this policy. Specifically, we may share Personal Information:

As necessary to perform the Services and to complete payment transactions
With companies and vendors that help us to operate our business by providing services such as website hosting, fraud screening, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services
With third parties that have contracted with Lady Liberty to perform certain functions on our behalf
To comply with law or other legal obligations such as responding to subpoenas, or other requests from public and government agencies, including laws and other legal obligations outside a party’s country of residence
To protect our rights, operations or property, or that of our users
To investigate, prevent, or take action regarding potential or suspected illegal activities, fraud, threats to the personal safety of any person, or violations of the Service’s terms and conditions
With consent
Please note that any information posted to public areas such as on our social media pages may be seen by other visitors.


Users can choose not to provide us Personal Information when you use our website(s) or mobile application(s). However if the information request is not identified as optional and a user chooses to not provide required Personal information, then the user may not be able to use the features of the website or mobile application.

Users can configure its browser to reject cookies, or to notify it when a cookie is set. However, if you reject cookies, the Services may not operate properly.

Accessing or editing Personal Information

Lady Liberty may be contacted at the email address at the bottom of this policy to request access to or that we update, or correct the Personal Information collected by our Services. Please note, that consistent with local law, Lady Liberty may retain Personal Information for auditing purposes, to troubleshoot problems, assist with investigations, enforce our policies or comply with legal requirements. Please note that we are not responsible for permitting the review, or the updating or deleting Personal Information provided to a third party, including any mobile application, social media platform, or wireless service provider.

Third Parties and Linked services

Lady Liberty is not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, including any Personal Information disclosed to other organizations through or in connection with the Services.

The inclusion of a link on the Lady Liberty website does not imply endorsement of the linked site or service by Lady Liberty.

Changes to this Privacy Policy

We may change this privacy policy at any time by posting an updated privacy policy.

Retention period

We will retain Personal Information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by applicable law or regulation.

Use of the Services by minors

The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Services.